Terms & Conditions

TERMS & CONDITIONS

General

Welcome to www.peyora.com (“Site”). These terms and conditions ("Terms and Conditions") apply to the Site, which is operated and administered by PEYORA DMCC and all its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions. By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes. Peyora DMCC is based in Dubai, United Arab Emirates and the governing law is the local law of Dubai and the United Arab Emirates. The United Arab Emirates is our country of domicile. We will not trade with or provide any services to OFAC and sanctioned countries.

Data Protection

Any personal information you supply to us when you use the Website will be used in accordance with our Data Protection Policy. We respect your right to privacy and your desire for a secure online shopping experience.

We may use your personal information for the processing of orders, payments and provide you with a personalized shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

If you choose not to share your personal data with us or refuse certain contact permissions, we might not be able to provide some services you have asked for. For example, if you have asked to be notified when and item comes back into stock, we will not be able to inform you if you have withdrawn your general consent to hear from us.

Payment Details Information

We do not store, hold or keep any sensitive information such as credit card information or other related payment details. We use a selected UAE based back and their vetted and approved third party vendor portal. This ensures that your information is used only as necessary and is only accessible to the bank completing the financial transaction for anything you have ordered from the Website. In the event any of your payment information is compromised in any way, we would strongly advise you, in all circumstances to contact and report the matter to your bank or financial institution with whom you have the relevant account. We will respond to any queries and guide you as best as possible in the unfortunate circumstances your information has been compromised. Whilst We undertake all measures to avoid your information being compromised, please be aware that there is always a risk that information can be stolen and manipulated. We would therefore always encourage you to regularly follow the guidance from your bank and/or financial institution in relation to minimizing the risk of information being capable of being stolen. The Card holder must retain a copy of transaction records and merchant policies and rules.

User Submissions

Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions. The user is responsible for maintaining the confidentiality of his account.

Users Under 18

Customer using the website who are minor / under the age of 18 shall not register as a user of the website and shall not transact on or use the website.

Disclosure of Information

We may disclose your personal information if such disclosure is (i) permitted or requested by law; (ii) expressly permitted by you; (iii) made while making a credit check with a reputable credit reporting agency. Here is the policy we apply to those organizations to keep your data safe and protect your privacy:

• We provide only the information they need to perform their specific services.

• They may only use your data for providing the services We specify in our contract with them.

• We work closely with them to ensure that your privacy is respected and always protected. We require them to take all reasonable and appropriate measures to protect the confidentiality and security of your information.

• We ensure that the contract between them and Us holds them responsible for the privacy and protection of your information.

• If We stop using their services, any of your data held by them will either be deleted or rendered anonymous.

Examples of the kind of third parties we work with are:

• IT companies who support our website.

• Delivery couriers.

• Direct marketing companies who help us manage our electronic communications with you.

• Google/Facebook to show you products that might interest you while you are browsing the internet. This is based on your acceptance of cookies on the Website.

General Conditions of Sale

Please read the following General Conditions of Sale before placing an order on the Website. Orders

By confirming that you have read and agree to be bound by our General Conditions of Sale, please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. Any acceptance of your order by Us is subject to these General Conditions of Sale and to the availability of stock. We reserve the right to withdraw any Products from the Website and may refuse to process an order for any reason at any time. We will not be liable to you or a third party by reason of Us withdrawing any Product or refusing to process any order.

Price and Payment

All prices are quoted in United Arab Emirates Dirham (AED) by default but can be changed to United States Dollars ($), Bahraini Dinars (BHD), Kuwaiti Dinars, (KWD), Saudi Arabian Riyals (SAR), Omani Riyals (OMR) and Qatari Riyals (QAR) All the previously mentioned currencies will be accepted for payment. The prices payable for Products that you order are as set out on the Website at the time at which you place your order. The methods of payments that this website offers are, Visa, Master Card, PayPal and Cash on Delivery. We reserve the right to not accept an offer to purchase Products by you. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price, description or features of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. If an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether the order has been confirmed and your credit card charged. Visa or MasterCard debit and credit cards in AED,USD,SAR,OMR,KWD,BHD and QAR will be accepted for payment by Telr.

Description of Products

The Product description information is indicative only and sourced from the product manufacturer and/or supplier. It may be possible that the product information is incomplete or inaccurate in certain respects. It is therefore recommended that you use the Product description information as a guide, but that you verify the more detailed information in relation to the Product upon physical receipt. This would include information on matters such as proper application, potential side-effects, ingredients and any application/usage guidelines or warnings. In the event you have any queries or concerns in relation to the Product please contact us on info@peyora.com. Unless there has been an error on our part or the product you purchased is defective, we cannot accept Returns on 'Personalized' items, as these cannot be sold to anyone else.

Force Majeure

We shall not be liable for any delay or failure to deliver the Products to the extent that such delay or failure to deliver arises from causes beyond our reasonable control including, but not limited to, fire, floods, acts of God, acts, or regulations of any governmental or supranational authority, war, riot, strike, lock-out, and industrial disputes.

Entry and Custom’s Clearance in The Country of Destination

All products available in peyora.com are registered in the UAE. It is the customer’s responsibility to confirm that the import and consumption of any product is legal in their country. In some cases, customs may require the receiver to fill out and sign a customs clearance form. It is the receiver’s responsibility to fill out any documents required by customs at the country of destination. We shall not be liable for any delay or failure to deliver the shipment if the customer fails to comply with customs rules and regulations.

Liability

Unless otherwise agreed in writing, our maximum liability to you arising by reason of or in connection with the supply of the Products to you shall be limited to the amount paid by you in respect of the Products in question. Nothing shall exclude or limit our liability to the extent it cannot be limited under UAE law.

Trademarks and Copyrights

All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under UAE copyright laws and international conventions. All rights are reserved.

Applicable Law and Jurisdiction

These Terms and Conditions shall be interpreted and governed by the laws in force in Dubai, United Arab Emirates. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Dubai and to waive any objections based upon venue.

Arbitration

Any controversy, claim or dispute arising out of or relating to these Terms and Conditions will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Dubai, UAE in English and governed by Dubai law pursuant to the Rules of Commercial Conciliation and Arbitration of 1994 (Dubai), as amended, replaced or re-enacted from time to time. The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Dubai and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.

Termination

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of PEYORA DMCC. in operating the Site, your sole and exclusive remedy is to discontinue using the Site.